- Welcome. 00:00:59
- Defining decision making. 00:02:11
- Defining the decision 00:02:16
- Choosing a decision-making style. 00:02:36
- Making autocratic decisions 00:01:45
- Making participatory decisions. 00:02:21
- Making democratic decisions. 00:01:25
- Making consensus-based decisions. 00:02:08
- Involving stakeholders in decisions. 00:03:21
- Using a RACI matrix. 00:03:15
- Understanding ambiguity 00:01:19
- Evaluating highly predictable outcomes. 00:02:03
- Assessing distinct possible outcomes. 00:02:20
- Considering a spectrum of outcomes 00:03:55
- Dealing with completely unpredictable outcomes. 00:04:05
- Choosing a type of decision. 00:02:37
- Reducing decision-making risk. 00:01:55
- Critical questions to ask yourself before taking action. 00:02:35
- Communicating_ executing_ and measuring. 00:03:28
- Implementing the decision-making cycle. 00:03:00
In this course, we will learn the art and science of business decision-making from leadership trainer and coach Mike Figliuolo. Mike outlines the four styles of decision making—autocratic, participatory, democratic, and consensual—and reveals which styles are best suited for specific situations. Recognizing that ambiguity is a part of any decision-making process, Mike covers the four types of ambiguity we'll face so that we can recognize what we don't know in order to reduce risk and plan for contingencies.
He also presents techniques for involving stakeholders in the decision-making process, and explains how to use a RACI (responsible, accountable, consulted, and informed) matrix. Applying these major concepts will help managers make better decisions faster, incur less risk, and gain more support for their decisions.
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