Customer Relationship Management

In an increasingly competitive world, you need to interact with your customers across multiple channels.

It is essential to maintain a strong and personalized customer relationship. Is there something more important for the company than knowing its customers?

There are main differences between medium brands and great brands, which are customer care and services.

This course will give you tools for building successful relationships with the current and new customers in order to raise profitability.

   Develop an understanding of the terms and benefits of CRM on a company bottom line

   Discuss the importance of relevance, respect, credibility and value in the relationship management process.

   Analyze the different components of a CRM plan

   Articulate their CRM goals

   Identify common touch points and messaging goals

   Best Practices across the industries

   Learn from customers satisfactions reviews

   Explore the researches and testing for the new products

   Master the win-win response strategy.