- Greetings 00:02:46
- Taking Calls 00:03:18
- Hold Please 00:02:02
- Taking Messages 00:03:07
- Handling Angry Callers 00:03:01
- Phone Etiquette 00:03:07
- Creating Great Customer Conversations 00:06:34
- The Four Ps For Creating Loyal Customers 00:03:56
- Representing Your Brand Representing Your Brand 00:05:48
- Service Quality Indicators 00:03:00
- What To Do With Feedback 00:03:10
- Feedback Basics 00:07:44
To grow your numbers you can’t just rely on new business. Maintaining your existing accounts is as important as getting new ones. How do you maintain these accounts? Good customer service.
Customers like to buy from people they like. How do you get people to like you? Well, you must be honest and reliable. You must offer fair and competitive pricing, and you must be competent and friendly.
However, there’s more to it than being well liked when it comes to satisfied customers. In this course, we’ll look at the FedEx Corporation and their approach to customer satisfaction. Through their creation of Service Quality Indicators (SQIs), FedEx has the ability to discover what their customers value the most. We’ll discuss how to apply their system to your customers.
- 5 Reviews
- 158 Students
- 96 Courses
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Sun, 21-Feb-2021Oluwaseun Oghalezi
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